Your Role

We are seeking a motivated and experienced District Manager to oversee the operations of multiple HORECA (Hotel, Restaurant, and Catering) establishments within our organization. The candidate will be responsible for ensuring operational excellence, driving profitability, and fostering a culture of exceptional customer service across a district with several stores.

Essential Responsibilities

Operational Oversight

• Supervise and manage the day-to-day operations of our different branches.
• Ensure compliance with company policies and campaigns, health and safety standards, and relevant regulations.
• Monitor and manage inventory levels, working closely with our Purchasing and Finance Department.
• Optimize supply chain processes to minimize waste and maximize efficiency.
• Implement initiatives to enhance the overall customer experience.
• Keep track of our reviews and analyze where we need customer service improvement.
• Set and communicate performance expectations to Store Managers and teams.
• Implement key performance indicators (KPIs) to measure and improve operational efficiency, sales, and customer satisfaction.
• Implement Marketing activities on a store level.

Training & Development

• Implement our company training programs for store managers and staff.
• Identify and address skill gaps to enhance the capabilities of the team.

Back Office Alignment

• Develop and manage budgets for each establishment with Finance, ensuring financial targets are met.